At BizB, we strive to provide our customers with a seamless shopping experience. We understand that occasionally there may be concerns regarding your purchase. Please take a moment to review our return and refund policy outlined below:

1. Order Verification:

Before placing your order, we encourage you to carefully review all available information provided on our BizB website. Detailed descriptions and high-quality pictures are provided for each item to ensure transparency and help you make an informed decision. Should you have any additional inquiries about an item, our dedicated customer support team is available to assist you via WhatsApp or phone call at +92319-4533032, Monday to Friday between 10:30 AM to 5:00 PM.

2. Order Confirmation and Cancellation:

All orders placed on our platform are confirmed via phone before being dispatched. To ensure timely processing, we maintain a 24-hour hold policy. If we are unable to contact the customer within 3 working days, the order is automatically cancelled.

3. Final Sale Policy:

Once an order is confirmed by the customer, it is considered final. We have a strict no returns, no exchange, and no refund policy after the customer confirms their order. We highly recommend reaching out to us for any additional inquiries or information you may require before finalizing your order.

4. Exceptional Circumstances:

In the rare event that an item received by the customer does not match the condition or size mentioned on our website, we are committed to resolving the issue promptly. The customer must contact BizB within 24 hours of receiving the product (as per the delivery date provided by the courier) with accompanying pictures via WhatsApp at +92-319-4533032 or email info@bizb.store to initiate a claim.

5. Return Process:

If a return is approved, the customer must send the article back within 3 days to our address: Codistan Ventures Building, Plot no 15, I-11/3, Islamabad, 44000. Please note that as a reselling platform, BizB is not responsible for the condition of items after being worn.

Should you have any additional inquiries or require further assistance, please do not hesitate to contact our customer support team at +92-319-4533032 or via email at info@bizb.store. For more information, please visit our website at https://bizb.store/.

Thank you for choosing BizB as your trusted platform for preloved clothing. We appreciate your support and look forward to serving you.